Automate communication
Emails come in, enquiries land in the wrong inbox, and standard questions are answered by hand again and again. This page shows which communication tasks can be automated and what still requires personal replies.
What happens today
The inbox fills up. Enquiries, invoices, newsletters, spam. Someone has to go through, sort, forward, and reply. Many questions are standard — opening hours, price enquiries, confirmations — but each is answered individually. At the end of the day, a hundred emails have been read, but the important three got buried.
What can be automated
Automatic routing by category
Replaces: Manually forwarding emails to the right place — the system recognizes the topic and routes enquiries to the responsible person or into a queue.
Text blocks and standard replies
Replaces: Repeatedly writing identical answers — frequent questions are answered automatically or by click, with a template that can be reviewed.
Summary of long email threads
Replaces: Reading through long threads to understand the status — the system summarizes what has happened so far and shows open items.
Reminder about unanswered enquiries
Replaces: The risk that an email is overlooked — the system flags unanswered enquiries and escalates after a defined time.
What stays human
- Personal replies to complex enquiries
- Negotiations and difficult conversations
- Decision on which enquiries have priority
- Phone calls
A real-world example
In a medical practice, enquiries arrive daily: appointment requests, prescription requests, certificates, questions about findings. Many of these are routine, but each is answered manually. A system categorizes enquiries, answers standard questions automatically, and presents complex cases for processing. The practice replies faster, and the team has more time for patients.
Data protection & security
Data is anonymized and pseudonymized before being processed by AI language models. Email contents are processed encrypted, GDPR-compliant. The EU AI Regulation is met through documented manual approval for non-standard replies.