ONLINEENGINEERING

Retailers that automate scale. The others fight for margins.

How returns get handled, how complaints get answered, what your shop sounds like — that gets less consistent, not more, with every new channel and every new hire.

  • Returns and complaint handling follow the rules you've set for your brand — the same way on every connected channel.
  • Your shop's voice stays consistent, whether the inquiry comes through the online store, a marketplace, or another platform.
  • The platform connects Shopify or WooCommerce directly to DATEV, instead of adding another isolated system.
  • Every brand rule is documented and enforced in a controllable way, instead of diluting with every growth step.
The standards you apply to orders and returns get built into a system that connects Shopify or WooCommerce directly to DATEV — exactly the two systems e-commerce operators in Germany need reliably linked together — and stays independent of any single vendor: if one of those systems gets replaced, your standard survives the switch.

How it works

  1. 1

    Conversation

    60 minutes

    We talk through what your company stands for, which standards matter to you, and the goals you're working toward.

  2. 2

    Written report

    5 days

    You receive a concrete analysis of where those standards are at risk today and where alignment with your goals is missing.

  3. 3

    Decision

    No commitment

    You decide freely whether and how we implement a plan that encodes your standards into your company's infrastructure.

How inconsistent your brand experience actually is across channels today — and what that costs — is something we work out in the audit call, not something we'd put a generic time-savings number on.

AI Starter Package — Consultation, Analysis & Concept

Total value: approx. €5,000

  • Starter consultation: We analyse together where AI and automation have the biggest leverage in your business
  • Potential analysis: Written assessment of your processes — including an automation audit
  • Infrastructure concept: A concrete plan for a tailored AI platform that carries your goals and standards
  • Implementation roadmap: Prioritised next steps for the first 90 days

Your price: €3,490

If you don't have a clear concept after the package for how an AI infrastructure will advance your business, we refund the full amount.

We take on a maximum of 3 new clients per month.

The infrastructure is built so your client data never leaves the company. Before any AI language model processes it, data is anonymized and pseudonymized — no language model ever sees real names, addresses, or operational details. Built to be GDPR and EU AI Act compliant.

Book your AI Starter Package